Shipping & Returns

Shipping & Returns Policy

Shipping Information

We are committed to getting your premium hair products to you quickly and safely.

  • Processing Time: Orders are processed within 1-2 business days
  • Shipping Methods: We offer standard and expedited shipping options
  • Tracking: You will receive a tracking number via email once your order ships
  • Delivery Time: Standard shipping typically takes 3-7 business days within Canada

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping may be available on orders over a certain amount.

International Shipping

We currently ship within Canada. International shipping options may be available - please contact us for details.

Returns & Exchanges

Your satisfaction is our priority. We want you to love your Tetelestai Hair Collections products.

  • Return Window: Items may be returned within 30 days of delivery
  • Condition: Products must be unused, in original packaging, and in resalable condition
  • Hygiene Policy: For health and safety reasons, opened hair products cannot be returned
  • Damaged Items: If you receive a damaged or defective product, please contact us immediately with photos

How to Initiate a Return

  1. Contact our customer service team with your order number
  2. Provide reason for return and photos if applicable
  3. Receive return authorization and instructions
  4. Ship item back using provided instructions
  5. Refund will be processed once item is received and inspected

Refunds

Approved refunds will be processed to your original payment method within 5-10 business days of receiving the returned item.

For questions about shipping or returns, please contact us at your convenience.