Frequently Asked Questions

Find answers to common questions about our premium hair extensions and protective styling products.

Product Questions

Q: What brands do you carry?
A: We carry premium brands including Outre, X-pression, AFIRCAN, and African Diamond - all known for exceptional quality and natural appearance.

Q: Are your products 100% authentic?
A: Yes, we only sell authentic products from authorized distributors to ensure you receive genuine, high-quality hair.

Q: What's the difference between synthetic and human hair?
A: Our synthetic hair is heat-friendly, pre-styled, and more affordable. It's perfect for protective styles and requires less maintenance than human hair.

Q: How much hair do I need for my style?
A: This depends on your desired style and fullness. For box braids, typically 5-8 packs; for crochet styles, 3-6 packs. Check individual product descriptions for recommendations.

Installation & Care

Q: Can I install these products myself?
A: Many of our products can be self-installed, especially crochet styles. For complex braiding styles, we recommend professional installation.

Q: How long will my protective style last?
A: With proper care, most styles last 4-8 weeks. Longevity depends on the style type, installation quality, and maintenance routine.

Q: Can I wash my hair while wearing these styles?
A: Yes! Use diluted shampoo or a scalp cleanser, focusing on your scalp. Be gentle and allow hair to air dry completely.

Q: Can I apply heat to synthetic hair?
A: Only if the product is labeled as heat-friendly or heat-resistant. Check product specifications and always use low heat settings.

Orders & Shipping

Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days within Canada.

Q: Do you ship internationally?
A: We currently ship within Canada. Contact us for international shipping inquiries.

Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships.

Returns & Exchanges

Q: What is your return policy?
A: Unopened products in original packaging can be returned within 30 days. For health and safety reasons, opened hair products cannot be returned.

Q: What if I receive a damaged product?
A: Contact us immediately with photos of the damage. We'll arrange a replacement or refund promptly.

Q: Can I exchange for a different color?
A: Yes, unopened products can be exchanged. Contact us to arrange an exchange.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help you find the perfect products for your protective styling needs!